Legal

Refund Policy

Last updated 2026-11-11

Draft for early access. Final terms apply when paid plans open.

We want you to stay because Vibe Launch is useful, not because you're locked in. You can cancel anytime, and you get back what you didn't use.

Cancel anytime

You can cancel your plan at any time from your dashboard, or by emailing us. There are no cancellation fees and no notice period.

Refunds for what you didn't use

When you cancel, we refund the unused part of your current payment, based on the credits left in your account:

Refund = what you paid for the current period × (credits left ÷ credits included in the plan)

For example, if you paid $60 for Launch (300 credits) and used 100 credits (one film), 200 are left, so you get back $60 × 200 ÷ 300 = $40.00. If you haven't used any credits, you get a full refund for that period.

Unused credits from a credit pack are refunded the same way, at the price you paid per credit.

Try before you pay

There is no free trial on paid plans. The Free plan lets you try Vibe Launch first: a full script and a 10-second watermarked teaser, no card needed. Edits before render are free, so you can get the script right before you spend credits.

How to ask for a refund

Cancel in your dashboard and choose "Refund unused credits", or email support@vibelaunch.dev from the address on your account. We reply within 2 business days. The refund goes back to your original payment method through our payment provider, and your bank usually shows it within 5 to 10 business days.

When we can't refund

• Credits already used to render your films, because that processing has already cost us.
• Accounts closed for breaking our Terms of Service or Acceptable Use Policy, such as abuse or fraud.
• Payments that are already being disputed with your bank (chargebacks). Contact us first and we'll sort it out faster.

Questions

Email support@vibelaunch.dev. A real person reads every message.